Frequently Asked Questions

Q: What is your turnaround time?

A: We quote 5 business days for orders under 500 images, but we normally ship 1-2 days after we receive your order.

Q: What kind of payment do you accept?

A: Check, Money Order, American Express, Master Card, Visa, or Discover Card

Q: How many images fit on a CD?

A: 120 5-resolution Photo CD images on each CD

Q: Can you append to a CD?

A: We can append to a Portfolio CD written like a Photo CD. Images written to a regular Writable CD can not be appended to at this time, but we will add any existing Photo CD images to a newly purchased disc at no extra cost.

Q: What should I add to the order total for shipping ?

A: $6.75 for Priority U.S. Mail for anywhere in the U.S.

Q: Is there an additional charge for cut negatives or for picking only the images I want scanned from a negative strip ?

A: No

Q: What steps should I take to send my negatives, slides or prints to be transferred to CD ?


Q: How should I send cut negatives and mark only the frames I want scanned ?

A: Put the negatives in sleeves. Align the right edge of the negative strip to the right edge of the sleeve. Put a sticky dot on the sleeve over the negative to be scanned or mark the sleeve some other way. If you want the images in a particular order, write the sequence on the dot (before you stick it, so as not damage the negative).

Q: How much would it cost to put 68 slides on a Photo CD ?

A: Check the Price Matrix page

Q: What software will open .pcd (Photo CD format)

A: Most of the photo imaging softwares will open the Photo CD format. You will need to save to a different format if you are making changes. We found a freeware for PC users that will open and save to just about any format and is great for batch converting to another format. Contact us with any information on good shareware and freeware for Macs or PCs,